Warranty Policy

Overview of the Warranty

Refurbr is committed to delivering high-quality refurbished products that meet your expectations. This warranty policy outlines the terms and conditions under which Refurbr offers warranty service for its refurbished hardware products and accessories.

Please Note: This warranty applies only to products purchased directly from Refurbr's official website or physical store. Products purchased from third-party marketplaces where Refurbr is a seller are not covered under this warranty. For those purchases, please refer to the specific warranty and return policies provided by the respective marketplace.

Warranty Period

Standard Policy

  1. For All Products Except Apple: The standard warranty is valid for one year from the date of original retail purchase by the end-user purchaser.
  2. For Apple Products: The warranty is valid for six months from the date of original retail purchase by the end-user purchaser.

Extended Warranty

  1. Customers may purchase an extended warranty, which provides additional coverage for up to two years. The extended warranty terms are valid in addition to the standard warranty and extend the total coverage period accordingly.

What is Covered by this Warranty?

Defects in Materials and Workmanship

  1. Refurbr warrants that the refurbished hardware product and refurbished accessories contained in the original packaging are free from defects in materials and workmanship when used normally in accordance with Refurbr's published guidelines. These guidelines include information in technical specifications, user manuals, and service communications.

Hardware Components

  1. This warranty covers all hardware components of the refurbished product, including the main device and any branded accessories that are included in the original packaging.
    • Screen
    • Motherboard
    • Keyboard
    • Hard drive and memory (RAM)
    • Accessories included in the original packaging

Refurbr will repair or replace covered hardware issues resulting from manufacturing defects or normal use during the warranty period.

What is Not Covered by this Warranty?

Third-Party Accessories

  1. This warranty does not cover any third-party accessories or components used with the refurbished product, even if they are purchased from Refurbr.

Software

  1. Any software, whether included with or installed on the refurbished product, is not covered by this warranty. This includes operating systems, applications, and other software components. Please refer to the licensing agreement that accompanies the software for details regarding your rights and responsibilities.

Exclusions from Warranty

This warranty does not apply to:

  1. Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship.
  2. Superficial damage, including but not limited to scratches, dents, and broken plastic on ports, unless the damage occurred due to a defect in materials or workmanship.
  3. Damage caused by the use of third-party components that do not meet the specifications of the refurbished product.
  4. Damage caused by external factors, including but not limited to accidents, abuse, misuse, fire, liquid contact, earthquake, or other external causes.
  5. Damage caused by operating the product outside of Refurbr's published guidelines or in an environment not recommended by Refurbr.
  6. Damage resulting from unauthorized repairs, modifications, or upgrades performed by anyone other than an authorized Refurbr service provider.
  7. Normal wear and tear or defects due to the aging of the refurbished product.
  8. Products with removed or defaced serial numbers.
  9. Products reported as stolen or those that cannot be accessed due to security measures like passcodes, and where ownership cannot be verified.

Your Responsibilities

Backup of Data

  1. If your refurbished product is capable of storing software programs, data, and other information, you are responsible for maintaining periodic backup copies of the information stored on the product. Refurbr is not responsible for any data loss that may occur during repair, replacement, or any other warranty service.

Proof of Purchase

  1. Before receiving warranty service, you may be required to provide proof of purchase, respond to questions designed to assist with diagnosing potential issues, and follow Refurbr's instructions for troubleshooting and seeking warranty service.

How to Obtain Warranty Service

Contacting Refurbr Support

  • To initiate a warranty service request, contact Refurbr Customer Support via email at support@refurbr.in or through WhatsApp Chat Support (Monday-Saturday, 10 AM - 7 PM). Provide a detailed description of the issue along with proof of purchase to begin the process.

Initial Complaint Resolution

  • Once the complaint is raised, Refurbr will attempt to resolve the issue remotely within 24 hours to 48 hours. Our support team may guide you through troubleshooting steps or perform a remote diagnosis to address the issue.

Engineer/Technical Expert Visit

  • If remote troubleshooting does not resolve the issue, Refurbr will arrange for a technician to visit your location within 72 hours (subject to location and availability). The technician will assess the problem and attempt to resolve it on-site.

Facility Inspection

  • If the engineer's visit does not resolve the issue, Refurbr may require you to send the unit to our service facility. At the facility, the product will undergo a thorough inspection and necessary repairs will be made.

Replacement

  • If, after the facility inspection, the issue still cannot be resolved, Refurbr may replace the unit with another one of equivalent value and specifications.

Replacement and Refunds

  • If a replacement is provided, the replacement product will be covered under the remaining term of the original warranty. Refunds, if offered, will be processed based on the original payment method.

Shipping and Handling

Shipping Costs

  1. If warranty service is required due to a defect covered under this policy, Refurbr will cover the shipping costs to and from the service center. If the service request is found to be ineligible, you may be responsible for the shipping costs.

Packaging for Return

  1. When returning a product for warranty service, ensure that it is properly packaged to prevent damage during transit. Refurbr is not responsible for any damage that occurs during shipping due to improper packaging.

Limitation of Liability

No Guarantee of Error-Free Operation

  1. Refurbr does not guarantee that the operation of the refurbished product will be uninterrupted or error-free. The warranty covers defects in materials and workmanship, but it does not cover software issues, user errors, or other non-hardware-related problems.

Limitation of Damages

  1. Except as provided in this warranty and to the maximum extent permitted by law, Refurbr is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, or loss of reputation.

Any decision made by Refurbr regarding warranty claims, service options, or any related matters will be final and binding.

Changes to the Warranty Policy

Right to Modify

  1. Refurbr reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

Service and Support Availability

Service and support for warranty claims will be provided based on parts availability and Refurbr's service center capabilities. Certain models may require additional lead time for repair or replacement due to component sourcing or specific part requirements.

Force Majeure

Refurbr is not liable for delays, interruptions, or inability to fulfil warranty obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, government restrictions, pandemics, strikes, supply shortages, or other unforeseen events. In such cases, warranty obligations will be adjusted or deferred until the resolution of the event, as permitted by law.

Transferability of Warranty

This warranty is nontransferable and applies only to the original purchaser of the refurbished product. Any resale or transfer of the product voids this warranty.

Conduct of Customers and Staff

Refurbr is committed to providing a respectful and professional environment for both customers and employees. Customers are expected to treat our staff with courtesy and respect. Any abusive behaviour—such as verbal or physical threats, harassment, or disruptive conduct—will not be tolerated and may result in the limitation of warranty services or support.

Conversely, Refurbr expects its employees to uphold the highest standards of professionalism. If a customer feels they have experienced abusive or inappropriate language from our staff, they are encouraged to report the incident to management immediately. Such reports will be taken seriously and investigated thoroughly. Appropriate action will be taken to address any employee behaviour that does not align with our commitment to respect and professionalism. For such cases the same can be escalated to cs@refurbr.in

Service Options

At its discretion, Refurbr will repair, replace, or refund the defective product. Replacement products may consist of refurbished items that are equivalent in performance and reliability to the original product.

Governing Law

Jurisdiction

  1. This warranty policy is governed by the laws of the jurisdiction in which the purchase was made. Any disputes arising from this warranty will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

This warranty policy is part of the overall Terms and Conditions of www.refurbr.in, owned and operated by Comprint Tech Solution (I) Pvt. Ltd.